Information = Power. Politics of decision-rights… Maintaining departmental information close to the chest is a way to create power – perceived power. Real power is sharing information so that the business overall benefits. However:
- Compensation plans don’t recognize this reality – but rather compensate people for outdated approaches.
- Staffing plans ratify the power model by penalizing those departments which have a broad –based approach to information sharing
- Businesses provide operational ‘dashboards” to executive offices or to departmental power users. Largely the dashboards are focused on a departmental view – ie sales.
Middle-managers, where decisions get made, they are dependent on operational intelligence. Need 2 way communications, same model as for CRM.
Decision-Making Elite –
Event-driven decisions. Operational Intelligence versus strategic intelligence (need a distinction to represent operating model decisions, transformational decisions)
© Trevelyan Group LLC 2012