We offer discovery, strategy, positioning, design, development implementation, measurement, and post-implementation validation of business solutions related to customer communications. We provide operational structure, internal communications and training recommendations to successfully achieve the corporate goals. We have worked with many business sectors and specialize in:
- Financial Services (Banking, Insurance, Card)
- Retention, Acquisition and Profitability analysis in retail banking; Intelligent delivery of information to customer touchpoints; Prediction and targeting of optimum customer/product/service offerings; Event-based operational communications; foundation product offerings for small business.
- Aviation (Customer management, M&E, Operations)
- Frequent Flyer management; profile development; customer vs. ticket/PNR knowledge development (security, target marketing); airport operations; cargo enhanced product management,;Inventory optimization; schedule optimization to customer behavior; enhanced revenue management; Customer driven equipment substitution; pricing optimization; CRM strategy and implementation; enhanced information delivery to point-of-need.
- Logistics (Package delivery, Rail,)
- Information consolidation; train-build optimization; customer management; customer/deal optimization; pricing
- Telecom (Cellular, Local, Long Distance, Broadband, Cable)
- Packaging of products and services; target marketing; win-back strategies and implementation; product and service link optimization, pricing stratification; focused messaging across multiple channels.
- Strategic Planning (Customer, Marketing, Training in complex sales)
- Strategy in all aspects of customer management; training for complex sales (IT, general sales); positioning and product development
©Trevelyan Group LLC 2013